Shipping & Returns
Last updated: June 2026
Today only: Free U.S. shipping over $49 + 10% off first orders use code: WELCOME10
Last updated: June 2026
We want your order in your hands (and your pup's paws) as quickly as possible. Here's how our shipping works.
We currently ship within the United States. If you'd like us to ship somewhere else, email us at DarrellMaldonado120810@gmail.com — we may be able to help.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when your order is placed and a second email with tracking once it ships.
Orders placed on weekends or holidays are processed the next business day.
Once shipped, estimated delivery times are:
Standard Shipping: 3–7 business days Express Shipping: 2–3 business days (if available at checkout) Shipping rates are calculated at checkout based on your location and order weight.
We offer free standard shipping on orders over $75. The discount is applied automatically at checkout.
Once your order ships, you'll receive a tracking number by email. Allow up to 24 hours for tracking information to update with the carrier.
Delivery estimates aren't guaranteed. Occasionally, shipments are delayed due to weather, carrier backlogs, or events outside our control. If your order is significantly delayed, email us at darrellmaldonado120810@gmail.com and we'll look into it.
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address provided by the customer. If you spot a mistake, email us immediately — if your order hasn't shipped yet, we'll update it.
If tracking shows your package as delivered but you can't find it:
Check around your property and with neighbors Contact the carrier with your tracking number If it still hasn't turned up after 3 days, email us at [your contact email] and we'll help file a claim 9. Damaged in transit
If your order arrives damaged, take photos of the packaging and product and email us within 7 days of delivery. We'll send a replacement or issue a full refund.
For returns and refunds, see our [Refund Policy].